Privacy Policy

Effective Date: October 2024

At G2BS Logistics, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Contact details: Your name, email address, phone number, and physical address when you fill out forms on our website or contact us directly.
Business information: Company name and job title, particularly for B2B clients.
Payment information: If you use our services, we may collect billing and payment details (though payment processing is handled by third-party services with their own privacy policies).

b. Automatically Collected Information

When you visit our website, we may automatically collect the following data:

IP address and browser type
Cookies and tracking technologies: Information about how you interact with our website (such as pages visited, time spent, and referring URLs).

c. Other Information

Correspondence: Records of communications you have with us, including emails, phone calls, and messages submitted through our contact forms.

2. How We Use Your Information

We may use your personal information for the following purposes:

To provide our services: Including order processing, customer support, and the delivery of logistics solutions.
To communicate with you: Sending important updates, responding to inquiries, and handling requests for service.
To improve our website: Analysing how users interact with our site helps us improve the user experience and functionality.
Marketing: With your consent, we may use your contact details to send promotional materials, offers, and updates on services we believe may interest you.
Compliance: To comply with legal obligations and resolve any disputes or enforce our agreements.

3. Sharing Your Information

We will not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers, including:

Logistics and transport partners: For fulfilling your service requests.
Payment processors: For handling transactions securely.
Analytics providers: For tracking website usage and improving our online presence.
Legal and regulatory authorities: If required by law, or to protect the rights and safety of our business and users.

These third parties are only given the minimum information necessary and are obligated to handle your data in accordance with this Privacy Policy and applicable laws.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These cookies help us understand how you interact with our site, allowing us to improve functionality and tailor our services. You can control your cookie preferences through your browser settings, although disabling cookies may affect your use of certain features.

5. Data Security

We take appropriate technical and organisational measures to secure your personal data and protect it from unauthorised access, loss, or destruction. However, please be aware that no method of transmitting or storing data is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Data Protection Rights

As a user, you have certain rights concerning your personal data, including:

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccuracies in your personal information.
Right to erasure: You can request that we delete your personal data, subject to legal requirements.
Right to restrict processing: You can ask us to stop processing your personal information in certain circumstances.
Right to data portability: You can request that we transfer your personal data to another provider where applicable.
Right to withdraw consent: If you’ve given consent for the processing of your personal data, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We recommend that you review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:

G2BS Logistics
I3 Gateway Building
Riverside Avenue
Irvine
North Ayrshire
KA11 5AR

info@g2bs.co.uk

01294 442903